PSC Registration Representative

Quest Diagnostics•Dublin, OH

9d•Onsite

About The Position

The PSC Registration Representative is responsible for front-office duties at a Patient Service Center, including customer service, patient registration, data entry, insurance billing and payments, problem resolution, compliance with HIPPA regulations, and ordering office supplies. The role also involves basic clerical work, maintaining records, handling customer inquiries, and completing assigned projects and other duties as needed. The position is based in Dublin, Ohio, and is scheduled Monday through Friday, 8:30 AM to 5:00 PM. The stated pay range begins at $17.75 per hour. Salary offers depend on factors such as relevant skills, training, experience, education, certifications, market conditions, and organizational factors. Successful candidates may be eligible for annual performance bonus compensation.

Requirements

At least one year of customer service experience.
Keyboard, data-entry, and PC experience.
High school diploma or equivalent.
Ability to communicate effectively in English.
Flexibility and availability based on staffing requirements, including weekends, holidays, and overtime.
Strong communication skills and the ability to speak clearly and communicate effectively with customers and peer groups.
Good organizational, communication, and interpersonal skills.
Ability to handle multiple priorities in a high-volume setting.
Type at least 30 words per minute accurately.
PC skills and proficiency with MS Office applications.
Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Ability to use a phone and PC extensively; stand or sit for prolonged periods; use fine hand dexterity and steadiness; lift up to 25 pounds and carry up to 15 pounds for several minutes; talk, walk, balance, bend or kneel, push or pull, and reach or twist.
Constant mental visual attention to detail.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Greet customers appropriately and treat them courteously.
Complete patient registration accurately and on time.
Perform data entry as needed.
Call clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
Handle customer inquiries by telephone and in person.
Collect payments when applicable.
Maintain required records and documentation.
Read, understand, and comply with departmental policies, protocols, and procedures, including procedure, safety, compliance, employee handbook, and quality assurance materials.
Assist with compiling monthly statistics and data.
Perform basic clerical duties, including filing, faxing, and preparing mail.
Demonstrate organizational commitment and Quest Diagnostics values.
Follow departmental and company policies and attendance guidelines.
Answer telephone calls in a friendly and helpful manner, identifying the company and oneself and offering assistance.
Use established protocols to report customer complaints.
Follow HIPPA compliance regulations and use test translation tables.
Complete all required training.
Order necessary supplies.
Complete other duties as required to meet customer requirements.
Complete special projects as requested by a supervisor or manager.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.