Patient Service Representative

Metro Vein Centers•Mount Laurel, NJ

About The Position

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic. The role supports the patient experience and clinic flow through check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination. The position requires professional communication with patients and providers and the ability to multitask across phones, scheduling, insurance verification, and in-person patient interactions. The PSR greets and assists patients, manages appointments and patient documentation in an EMR, handles insurance and payment-related tasks, and supports communication among patients, providers, and clinical teams. The role also involves addressing patient questions and concerns with professionalism and empathy, while maintaining an organized and welcoming front desk.

Requirements

High school diploma or equivalent.
At least 2 years of customer service experience.
Strong customer service and communication skills in a patient-facing environment.
Ability to multitask across phones, scheduling, patient check-in, and administrative responsibilities.
Comfort working in a fast-paced outpatient medical office or clinic setting.
Strong attention to detail and accuracy when handling patient information and scheduling.
Professional demeanor and ability to calmly and effectively de-escalate patient concerns.
Comfort using EMR systems, scheduling platforms, and healthcare technology.
Team-oriented, proactive, and dependable work style.

Nice To Haves

Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting.
Experience with insurance verification, EMR scheduling, payment collection, or patient registration.
Bilingual English and Spanish skills; priority will be given to candidates with these language skills.

Responsibilities

Greet and check in patients professionally, both in person and over the phone.
Answer phones and schedule, reschedule, and confirm patient appointments in the EMR system.
Verify insurance eligibility, benefits, and patient demographic information.
Collect copays, coinsurance, balances, and required patient documentation.
Answer patient questions related to scheduling, billing, referrals, and treatments.
Maintain accurate patient records and scan required documentation into the EMR.
Support clinic flow and communication between providers, patients, and clinical teams.
De-escalate scheduling or patient concerns with professionalism and empathy.
Maintain a clean, organized, and welcoming front desk environment.