Patient Service Representative - Wilmington, NC

Lumexa Imaging•Wilmington, NC

4d•Onsite

About The Position

Lumexa Imaging is a large provider of outpatient medical imaging, with more than 5,000 team members and over 185 outpatient imaging centers across 13 states. American Health Imaging of Wilmington is opening in Wilmington, North Carolina. The Patient Representative provides day-to-day administrative support at outpatient radiology imaging sites to maintain office flow and efficiency. As the first point of contact for arriving patients, the representative helps deliver an exceptional patient experience through reception, registration, payment collection, appointment scheduling, and related support. The role also assists with onboarding and training new employees. The position is at 1222 Medical Center Drive, Wilmington, NC 28401. The listed schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with no on-call work or weekends. Shifts may vary depending on business needs, and overtime may be needed.

Requirements

Customer service experience.
High school diploma.
Excellent internal and external customer service.
Excellent communication skills.
Ability to work independently and as part of a team.
Excellent time-management and organizational skills.
Ability to thrive in a fast-paced environment.
Attention to detail.
Computer literacy.

Nice To Haves

At least one year of medical office experience is preferred.
Familiarity with an outpatient clinical setting and patient registration workflows is preferred.
Familiarity with medical terminology is preferred.

Responsibilities

Receive and register patients, prepare patient paperwork, and maintain demographic and insurance information in electronic records systems.
Collect payments and/or establish payment plans at the time of service.
Answer, investigate, or direct patient inquiries and complaints to appropriate parties.
Schedule patient appointments and procedures.
Manage incoming phone calls and serve as a resource for patients, referring providers, and colleagues.
Conduct outgoing patient correspondence, including appointment confirmations and follow-up on missed visits.
Communicate with other Patient Representatives and clinical staff to maintain office flow and efficiency.
Coordinate with centralized teams to ensure authorizations, financial estimates, and orders are on file.
Assist Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
Proactively assist other Patient Representatives and clinic staff with questions or tasks.
Perform other duties as assigned.