Patient Service Representative - Wilmington, NC

American Health Imaging•Wilmington, NC

3d•Onsite

About The Position

The Patient Representative provides day-to-day administrative support to outpatient radiology imaging sites to maintain office flow and efficiency. The role handles patient check-in, reception and registration, payment collection, and appointment scheduling as needed. It is the first point of contact for patients arriving for appointments and plays an important role in delivering an exceptional patient experience. The position also assists with onboarding and training new employees. The role is based at American Health Imaging of Wilmington, located at 1222 Medical Center Drive, Wilmington, NC 28401. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with no on-call duties or weekends. Shifts may vary based on business needs, and overtime may be needed depending on business needs.

Requirements

Customer service experience required.
High school diploma required.
Excellent internal and external customer service.
Excellent communication skills.
Ability to work independently and as part of a team.
Excellent time management and organizational skills.
Ability to thrive in a fast-paced environment.
Attention to detail.
Computer literacy.

Nice To Haves

One or more years of medical office experience preferred.
Familiarity with an outpatient clinical setting and patient registration workflows.
Familiarity with medical terminology.

Responsibilities

Provide patient reception and registration, prepare patient paperwork, and maintain demographic and insurance information in electronic records systems.
Collect payments and establish payment plans at the time of service.
Answer, investigate, or direct patient inquiries and complaints to appropriate parties.
Schedule patient appointments and procedures.
Manage incoming phone calls and serve as a resource for patients, referring providers, and colleagues.
Conduct outgoing patient correspondence, including appointment confirmations and follow-up on missed visits.
Communicate effectively with other Patient Representatives and clinical staff to help maintain office flow and efficiency.
Work with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file.
Assist Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
Proactively assist other Patient Representatives and clinic staff with questions or tasks.
Perform other duties as assigned.