Customer Service Representative - Part Time Patient Registration
About The Position
The Customer Service Representative works in Patient Registration at Intermountain St. George Regional Hospital, helping patients check into the hospital and answering their questions during registration. The role involves accurately and promptly collecting patient and insurance information while listening compassionately, addressing concerns, and helping ease patients’ anxiety. It is a fast-paced hospital and lab environment where staff may encounter illness and injuries, and clinicians may interrupt registration to provide emergent care. The position is described as a starting point for a healthcare career, with training provided.
Requirements
- High school diploma or GED.
- Excellent customer service experience.
- Be up to date on all vaccinations.
- Pass a drug test and background check prior to hire.
- Be comfortable working around illness and injuries in a hospital or lab environment.
- Be able to multitask, learn technology quickly, type, and answer phones.
Nice To Haves
- Medical experience.
Responsibilities
- Help patients check into the hospital and answer questions during registration.
- Collect and accurately enter patient and insurance information across multiple computer screens and programs.
- Use computers and answer phones to intake information in a busy environment.
- Listen carefully to patients, address their questions and concerns, ask follow-up questions, and build rapport.
- Assist patients with completing registration, including while working on their feet.
- Adapt to interruptions from clinicians providing emergent care and to unexpected situations.
Benefits
- Competitive benefits package.
- Opportunities to learn, collaborate, and explore career paths.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
