Customer Service Representative - Part Time Patient Registration

R1•Salt Lake, UT

About The Position

The Customer Service Representative works in Patient Registration at Intermountain Primary Children’s Hospital, helping patients check in and answering questions during registration. The role involves accurately and quickly collecting patient and insurance information while listening compassionately, addressing patients’ concerns, and building rapport. No prior healthcare experience is required; training is provided, making this an entry point to a healthcare career. The work takes place in a busy hospital environment and involves using computers, working across multiple screens and programs, typing, and answering phones. Registration may be interrupted by clinicians providing emergent care. The role is fast-paced and often requires being on your feet to assist patients. Applicants must be prepared to encounter illness and injuries and must be up to date on vaccinations, pass a drug test, and pass a background check before hire. The position is part-time, PRN as needed/on-call.

Requirements

High school diploma or GED.
Excellent customer service experience.
Must be up to date on all vaccinations before hire.
Must pass a drug test and background check before hire.
Must be comfortable working in a hospital or lab environment and seeing illness and injuries.
Must be able to multitask, learn technology quickly, type, answer phones, and work quickly in a fast-paced environment.

Nice To Haves

Medical experience

Responsibilities

Help patients check in at the hospital and complete registration.
Answer patients’ questions and collect patient and insurance information accurately and quickly.
Listen compassionately, address patients’ concerns and questions, ask follow-up questions, and build rapport.
Use computers and multiple programs or screens to enter registration details.
Answer phones and work efficiently in a busy environment.
Assist patients with registration, often while standing, and adapt when clinicians interrupt the process for emergent care.