Patient Service Representative

Crouse Hospital•Fayetteville, NY

About The Position

The Patient Service Representative provides secretarial and phone support for the organization, using strong verbal and written communication skills. The role involves obtaining and entering patient information, scheduling patients, filing, managing electronic and phone messages, tracking outgoing referrals, addressing patient balances, and entering charges in the electronic medical record (EMR). The representative also manages incoming and outgoing mail and clerical inventory, makes copies, and answers a high volume of calls from patients. Working with providers, managers, and staff, the Patient Service Representative supports quality and cost-effective daily operations. The role requires maintaining positive relationships with patients, families, the public, and co-workers, and collaborating with staff to assist patients and facilitate successful interactions with the practice team. The representative also reflects and advances the practice’s mission and goals within the organization and the community.

Requirements

High school diploma.
Demonstrated knowledge of medical terminology.
Minimum of 2 years of experience in healthcare.
Proven experience as a team player.
Demonstrated experience using computers.

Nice To Haves

Certified Medical Assistant or an associate degree in a healthcare-related field.
Demonstrated competence in interpersonal and intraprofessional relations.
Demonstrated competence in acute care patient management and organization.
Demonstrated commitment to collaborating with physicians to individualize and enhance patient care.
Experience in medical billing.
Knowledge of Medent or other EMR systems.

Responsibilities

Provide secretarial and phone support for the organization.
Obtain and enter patient information accurately.
Schedule patients and maintain filing.
Manage electronic and phone messages.
Manage and track outgoing referrals.
Address patient balances and enter charges in the EMR.
Manage incoming and outgoing mail and clerical inventory, and make copies.
Answer a high volume of incoming patient calls.
Work with providers, managers, and staff to support quality and cost-effective daily operations.
Maintain positive interpersonal relationships with patients, families, the public, and co-workers.
Collaborate with staff to assist patients and facilitate successful interactions with the practice team.
Reflect and advance the practice’s mission and goals internally and throughout the community.

Benefits

Monday–Friday work week with no mandatory overtime.
Supportive team environment.
Competitive starting rates based on experience.
Annual salary increases.
Opportunities for professional growth and stability within a fast-growing medical practice.
Longevity and consistency of management.
Perfect attendance award.
Tuition reimbursement program.
Employee referral program.
Affiliation with Crouse Hospital.
Health, dental, vision, and life insurance.
Flexible spending account or health savings account, available the first of the month following hire.
Employee assistance program.
15 days of paid time off within the first year of employment.
7 paid holidays annually.
401(k) with 4% employer match.