Customer Service Representative
R1 • Indianapolis, IN4d • Onsite
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Customer Service Representative - Patient Registration
R1•Indianapolis, IN
•Onsite
About The Position
At R1, a provider of technology-driven healthcare revenue cycle solutions, the Patient Registration Customer Service Representative supports patients checking into a hospital. The representative helps patients navigate registration, answers questions clearly and compassionately, gathers accurate information, and builds trust with patients who may be anxious or confused. Healthcare experience is not required; training is provided. The role is based at Ascension St. Vincent Heart Center and is part-time, Monday through Friday, 8:00 AM to 12:00 PM. It involves working across computer systems, handling phone calls and in-person interactions, and standing while responding to interruptions and urgent care situations. The stated U.S. base pay range is $16.12–$23.21 per hour; individual pay depends on factors including role, level, location, skills, experience, and relevant education or training.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test and meet vaccination requirements.
- Ability to communicate compassionately, learn quickly, and thrive in a dynamic environment.
Nice To Haves
- Medical or healthcare experience; it is preferred but not required.
Responsibilities
- Work across multiple computer systems to register patients efficiently.
- Answer phones and gather information quickly and accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate diverse insurance plans and coverage details, with training provided.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport with patients and ease their concerns in real time.
- Help patients navigate the registration process and answer their questions with clarity and compassion.
Benefits
- Competitive benefits package.
- Training and opportunities to learn healthcare processes and pursue career growth.
- Supportive team environment and opportunities to collaborate and explore career paths.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
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