Patient Account Representative

Parrish Medical Center•Titusville, FL

About The Position

Under the direct supervision of the Account Receivable Supervisor, the Patient Account Representative is responsible for timely collection and resolution of assigned accounts receivable in accordance with hospital policies and procedures. The position is expected to exemplify the culture and philosophies of Parrish Healthcare. This full-time position is in the Business Office, with a schedule that varies and 40 standard hours per week. The role involves resolving patient insurance issues, managing account follow-up, responding to payer denials, and ensuring accurate payments and appeals. Parrish Healthcare describes its work environment as a healing environment that empowers employees to do their best and provides direction and resources to serve the community.

Requirements

High school diploma or GED.
At least one year of experience.

Nice To Haves

Accounts receivable experience is highly preferred.
Healthcare experience is highly preferred.

Responsibilities

Collect and resolve assigned accounts receivable in a timely manner while meeting established cash goals.
Promptly assist patients with resolving insurance issues.
Process an average of 50 accounts per day based on productive time worked.
Conduct weekly follow-up on accounts with balances exceeding $10,000.
Respond to payer denials within three business days of receipt.
Use account reminders to follow up on aging accounts at least every 35 days.
Escalate unresolved accounts to leadership in a timely manner.
Ensure payment accuracy and appeal underpaid claims according to established guidelines.
Maintain awareness of fire, disaster, and safety procedures and regulations relevant to the work area.