Patient Account Representative

TEKsystems•Salisbury, MD

4d•$20 - $25•Remote

About The Position

The Patient Account Representative will support a healthcare organization's Revenue Cycle team. The role focuses on resolving aged accounts receivable, recovering outstanding balances, researching claim issues, interpreting EOBs, and conducting complex insurance follow-up. The position is fully remote, based out of Salisbury, Maryland, and is a six-month contract scheduled Monday through Friday, 8:00 AM to 5:00 PM. Pay is $20.00–$25.00 per hour. If eligible, benefits may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) plan; voluntary life and AD&D insurance; short- and long-term disability; an HSA; transportation benefits; an EAP; and time off or leave.

Requirements

3–5+ years of Medical AR, Collections, Recovery, or Denials experience.
Hospital or facility billing experience.
Epic experience.
Experience working aged AR accounts (90–180+ days).
Strong understanding of insurance follow-up, denials management, and appeals.
Ability to accurately interpret EOBs and payer policies.
High school diploma or equivalent.
Experience with Medicare Advantage, BCBS, or Medicaid MCO payers is identified as a must-have skill.

Nice To Haves

CareFirst BCBS experience.
Certified Patient Account Technician (CPAT).
Healthcare billing or registration experience.
Customer service experience.
Advanced computer and data entry skills.

Responsibilities

Resolve aged accounts receivable and reduce outstanding AR balances.
Research, analyze, and resolve denied or underpaid claims.
Interpret EOBs and payer responses to determine appropriate next steps.
Submit appeals and supporting documentation for claim recovery.
Perform insurance follow-up with commercial, Medicare Advantage, and Medicaid payers.
Document account activity accurately within Epic.
Collaborate with internal teams to support revenue cycle improvement initiatives.