Patient Account Representative

Lake Chelan Health • Chelan, WA

2d • Remote

About The Position

The Patient Account Representative supports a fast-paced Business Office by managing accurate, timely insurance billing, follow-up, and account resolution for hospital, physician, ambulance, and expanding service lines. The role reviews claim activity, resolves billing edits and payer rejections, monitors outstanding accounts, and supports clean claim submission in accordance with payer requirements and organizational policies. It requires attention to detail, knowledge of insurance billing processes, CPT and ICD-10 coding concepts, and medical terminology, as well as the ability to work independently in a remote environment and communicate clearly with internal teams, external payers, and billing partners.

Requirements

• High school diploma or GED.
• Minimum of 1–3 years of insurance billing or related healthcare revenue cycle experience.
• Working knowledge of medical billing processes, including clean claims, edits, rejections, and denials.
• Experience interpreting insurance benefits, contract rates, revenue codes, and reimbursement methodologies.
• Familiarity with Medicare, Medicaid, commercial insurance, and managed care billing requirements.
• Proficiency with billing systems, clearinghouses, payer portals, and Microsoft Office applications.
• Strong analytical, organizational, and attention-to-detail skills.
• Effective written and verbal communication skills.
• Ability to work independently in a remote environment.
• Knowledge of insurance billing processes, CPT and ICD-10 coding concepts, and medical terminology.

Responsibilities

• Manage accurate and timely insurance billing, follow-up, and account resolution for hospital, physician, ambulance, and expanding service lines.
• Review claim activity and resolve billing edits and payer rejections.
• Monitor outstanding accounts.
• Support clean claim submission in accordance with payer requirements and organizational policies.
• Communicate with internal teams, external payers, and billing partners.
• Document accounts clearly and professionally.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED