Patient Account Representative
About The Position
Patient Account Representatives assist patients, families, and outside agencies with all aspects of patient bills and health insurance claims, providing accurate and responsible service. The role addresses patient problems and complaints and reconciles and resolves patient account discrepancies. It also prepares daily deposits and supports patient financial services operations. Department: Patient Financial Services. The position is full-time, 40 hours per week, on the first shift. Pay is based on experience, with a stated estimated compensation range of $16.94–$26.26 and a starting rate of $16.94.
Requirements
- High school diploma or equivalent.
Responsibilities
- Answers telephone and mail inquiries involving patients’ insurance carriers.
- Assists in other areas as requested.
- Assists patients, families, and outside agencies with bills and health insurance claims; addresses problems and complaints and reconciles and resolves account discrepancies.
- Facilitates hospital bank satchels for daily courier service.
- Handles patient requests in a timely manner, including demographic updates, rebilling insurance companies, and coordinating with clinic and hospital personnel on charge entry.
- Logs, retrieves, and releases patient valuables and vending machine refunds.
- Mails summary billings and letters to patient accounts.
- Monitors and distributes faxes and copies.
- Opens and distributes mail.
- Prepares, verifies, batches, and balances receipts; makes remote deposits to the appropriate bank account and/or physical deposits for payments.
- Prepares and faxes pertinent information to collection agencies, attorneys, insurance companies, and other agencies to resolve patient accounts.
- Prepares daily deposits for all monies.
- Processes and monitors returned checks.
- Promotes the Financial Assistance program when appropriate.
- Staffs the cashier window and serves as a customer service resource, handling patient payments, concerns, and inquiries.
- Receives cash, checks, debit and credit payments, and vouchers.
- Reconciles Remittance Advice accounts by tracing transactions and comparing original documents.
- Reviews vouchers and other routine transaction documents for completeness and accuracy.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
