Patient Account Representative

Parrish Medical Center • Titusville, FL

4d

About The Position

The Patient Account Representative works under the direct supervision of the Account Receivable Supervisor and is responsible for timely collection and resolution of assigned accounts receivable in accordance with hospital policies and procedures. The position also supports patients in resolving insurance issues and exemplifies the culture and philosophies of Parrish Healthcare.

Requirements

• High school diploma or GED required.
• Minimum of one year of experience.

Nice To Haves

• Accounts receivable and healthcare experience are highly preferred.

Responsibilities

• Collect and resolve assigned accounts receivable in a timely manner while meeting established cash goals.
• Assist patients promptly with resolving insurance issues.
• Process an average of 50 accounts per day based on productive time worked.
• Conduct weekly follow-up on accounts with balances exceeding $10,000.
• Respond to payer denials within three business days of receipt.
• Use account reminders to follow up on aging accounts at least every 35 days.
• Escalate unresolved accounts to leadership in a timely manner.
• Ensure payment accuracy and appeal underpaid claims according to established guidelines.
• Maintain awareness of fire, disaster, and safety procedures and regulations relevant to the work area.

Benefits

• Benefits start on Day 1.
• Health, dental, and vision insurance.
• 403(b) retirement program.
• Tuition reimbursement or educational assistance.
• EAP, flexible spending, accident, critical, and other applicable benefits.
• Annual accrual of 152 Personal Leave Bank (PLB) hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED