Patient Account Representative

Survival Flight•Chandler, AZ

4d•Onsite

About The Position

The Patient Account Representative manages patient accounts from initial billing through final resolution. The role works with insurance companies, attorneys, patients, and internal departments to resolve claims efficiently while complying with federal and state regulations, payer requirements, company policies, and the Code of Conduct. The representative supports Survival Flight’s Patient Financial Services team by maintaining accurate, ethical billing practices and providing customer service to patients, insurance carriers, and healthcare partners.

Requirements

At least 3 years of accounts receivable, medical billing, or collections experience.
Knowledge of the air ambulance industry and air medical billing requirements.
Working knowledge of Medicare, Medicaid, AHCCCS, managed care, commercial insurance, auto insurance, and workers’ compensation.
Knowledge of ICD-10 diagnosis coding.
Strong analytical, problem-solving, and organizational skills.
Excellent written and verbal communication skills.
Outstanding customer service and telephone etiquette.
Proficiency in Microsoft Excel and Microsoft Word.
Ability to prioritize multiple tasks while meeting deadlines.
Experience navigating medical billing software and electronic account management systems.
High attention to detail and accuracy.

Nice To Haves

Previous ambulance or air ambulance billing experience.
Bilingual English/Spanish skills.

Responsibilities

Manage patient accounts through the full revenue cycle, ensuring timely and accurate resolution.
Investigate and resolve denied or unpaid claims by submitting reconsiderations, appeals, and supporting documentation.
Follow up with Medicare, Medicaid, commercial insurance carriers, managed care organizations, auto insurance carriers, and workers’ compensation payers regarding outstanding claims.
Work with attorneys on lien resolution, settlements, and negotiated reductions when applicable.
Resubmit claims as required to meet payer filing guidelines.
Collect outstanding balances from patients, insurance carriers, and clients while maintaining exceptional customer service.
Manage accounts in accordance with the No Surprises Act, including Open Negotiation and Independent Dispute Resolution requirements for out-of-network claims.
Maintain accurate account documentation within billing software and patient records.
Ensure billing activities comply with company policies, HIPAA, state regulations, and applicable federal healthcare program requirements.
Collaborate with team members to improve workflows and support departmental goals.
Perform other duties as assigned.