Patient Access Representative - PT, Varies/Rotating, Holiday, Weekend

Mercy • Cape Girardeau, MO

2d • Onsite

About The Position

The Patient Access Representative is often the first point of contact for patients and must provide a high standard of customer service and compassion in keeping with Mercy’s mission, values, and service standards. The role facilitates patients’ entry into Mercy facilities, including scheduling, registration, benefit verification, pre-certification, financial clearance, and collection of patient financial responsibility before or at the time of service.

The representative ensures accurate patient information is entered into patient records and maintains knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation requirements. The role also includes explaining financial responsibility, requesting payment, discussing payment options and financial assistance resources, responding to patient questions or concerns, completing referrals, and documenting financial conversations and collection workflows.

Requirements

• High school diploma required.
• Ability to communicate effectively orally and in writing; excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and complete daily assignments accurately.
• Knowledge and experience with computer systems; ability to use a 10-key calculator and computer keyboard.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to push, pull, and/or lift 50 pounds regularly.
• Ability to stand and walk for prolonged periods during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Nice To Haves

• One to three years of clerical and customer service experience.
• Experience with medical terminology and insurance plans.
• Some college education.

Responsibilities

• Facilitate patients’ entrance into Mercy facilities through scheduling, registration, benefit verification, pre-certification, and financial clearance.
• Collect patient financial responsibility before or at the time of service.
• Obtain accurate patient data and populate it in patient records.
• Communicate applicable financial responsibility and request payment.
• Explain available payment options and financial assistance resources.
• Respond appropriately to patient questions or concerns and complete required referrals.
• Accurately document financial conversations and consistently follow established patient financial engagement and collection workflows.
• Maintain knowledge of insurance carriers, Medicare guidelines, and relevant federal, state, and accreditation requirements.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED