Patient Access Rep - FT, Varies/Rotating

Mercy • Cape Girardeau, MO

2d • Onsite

About The Position

The Patient Access Representative is often the first point of contact for patients and represents Mercy through compassionate, high-standard customer service consistent with its mission, values, and service standards. The role facilitates patients' entry into Mercy facilities, which may include scheduling, registration, benefit verification, pre-certification, financial clearance, and collecting patient financial responsibility before or at the time of service.

The representative obtains and enters accurate patient data, maintains knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation requirements, and communicates financial responsibilities, payment options, and financial assistance resources. The role also requires documenting financial conversations and following established patient financial engagement and collection workflows. This position is based at Mercy Hospital Southeast in Cape Girardeau, Missouri, and is scheduled for 40 hours per week during days, with varying or rotating shifts indicated in the job title.

Requirements

• High school diploma required.
• Ability to communicate effectively orally and in writing; excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and complete daily assignments accurately.
• Knowledge and experience with various computer systems; ability to use a 10-key calculator and computer keyboard.
• Ability to discuss financial matters with confidence, professionalism, empathy, and accountability.
• Ability to push, pull, and/or lift 50 pounds regularly.
• Ability to stand and walk for prolonged periods during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat.

Nice To Haves

• One to three years of clerical and customer service experience.
• Experience with medical terminology and insurance plans.
• Some college education.

Responsibilities

• Facilitate patients' entrance into Mercy facilities through scheduling, registration, benefit verification, pre-certification, and financial clearance.
• Collect patient financial responsibility before or at the time of service.
• Obtain accurate patient information and populate it in the patient record.
• Communicate patient financial responsibility and outstanding balances, request payment, and explain payment options and financial assistance resources.
• Respond appropriately to patient questions or concerns and complete required referrals.
• Accurately document the outcomes of required financial conversations.
• Consistently follow established patient financial engagement and collection workflows.
• Represent Mercy with compassionate customer service consistent with its mission, values, and service standards.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED