Patient Access Rep - FT, Varies/Rotating

Mercy • Cape Girardeau, MO

2d • Onsite

About The Position

The Patient Access Representative is often the first point of contact for patients and represents Mercy through customer service, compassion, and adherence to its mission, values, and Service Standards. The role facilitates patients’ entry into Mercy facilities, including scheduling, registration, benefit verification, pre-certification, financial clearance, and pre-visit collection. The representative obtains and enters accurate patient information and maintains knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation requirements.

The representative communicates patients’ financial responsibilities, requests payment, explains payment options and financial assistance resources, and accurately documents required financial conversations. The position is at Mercy Hospital Southeast in Cape Girardeau, Missouri, and is full-time at 40 hours per week on a varying/rotating shift.

Requirements

• High school diploma required.
• Ability to communicate effectively orally and in writing; excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and perform daily assignments accurately.
• Knowledge and experience with various computer systems; ability to use a 10-key calculator and computer keyboard.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to push, pull, and/or lift 50 pounds regularly.
• Ability to stand and walk for prolonged periods during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Nice To Haves

• 1–3 years of clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Some college helpful.

Responsibilities

• Facilitate patients’ entrance into Mercy facilities through scheduling, registration, benefit verification, pre-certification, financial clearance, and pre-visit collection as applicable.
• Obtain accurate patient information and enter it into patient records.
• Communicate patient financial responsibility and outstanding balances, request payment, and explain payment options and financial assistance resources.
• Respond to patient questions or concerns, explain financial resources, and complete required referrals.
• Consistently follow and document established patient financial engagement and collection workflows.
• Maintain knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation requirements.
• Establish and maintain positive working relationships with patients, physicians, hospital staff, and insurance companies.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED