Patient Access Rep - Rotating Shift
About The Position
The Patient Access Rep greets, pre-registers and/or registers patients in a courteous and professional manner. The role verifies insurance benefits, checks whether pre-certification, authorization, and referrals are necessary, and performs medical necessity checks where needed. The representative secures patient signatures for required hospital forms and collects patients’ financial responsibility when required. The position provides professional, quality customer service, resolves customer problems in a timely manner, and coordinates services for customers. It communicates revenue-cycle-related issues to patients, physicians, physician office staff, and other hospital colleagues. The role rotates among various patient access areas and may work a variety of shifts. This is a part-time position of 32 hours per week with rotating shifts and weekend and holiday requirements, according to department needs. Nazareth Hospital serves Northeast Philadelphia and the surrounding region, providing inpatient and outpatient care across a range of specialties. The hospital has more than 160 inpatient beds and is supported by 1,200 employees and more than 350 physicians and specialists.
Requirements
- High school diploma or equivalency.
- At least one year of experience in insurance verification and medical office or hospital customer service.
- Outpatient Registration experience.
- HFMA CRCR or NAHAM CHAA certification required within one year of hire.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Greet, pre-register, and/or register patients in a courteous and professional manner.
- Verify insurance benefits and determine whether pre-certification, authorization, or referral is necessary.
- Perform medical necessity checks where needed.
- Obtain patient signatures for required hospital forms.
- Collect patients’ financial responsibility when required.
- Provide professional, quality customer service and resolve customer problems in a timely manner.
- Coordinate services for customers.
- Communicate revenue-cycle-related issues to patients, physicians, physician office staff, and other hospital colleagues.
- Rotate among various areas of patient access and work a variety of shifts.
Benefits
- Comprehensive benefits, including medical, dental, vision, mental health, paid time off, 403B, education assistance, and voluntary benefits.
- Voluntary benefits include pet insurance, accident insurance, hospital indemnity, and others.
- Benefits are available from the first day of employment.
- Flexible schedules to support work/life balance.
- Free onsite parking.
- Referral Rewards Program.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
