Patient Access Rep - PT, Varies/Rotating

Mercy • Cape Girardeau, MO

2d • Onsite

About The Position

The Patient Access Representative is often the first point of contact for patients and represents Mercy through compassionate, high-standard customer service consistent with its mission, values, and service standards. The role facilitates patients’ entry into Mercy facilities and helps ensure accurate information is obtained and entered into patient records. Work may include scheduling, registration, benefit verification, pre-certification, financial clearance, and collecting patient financial responsibility before or at the time of service.

The representative communicates patient financial responsibility, requests payment, explains payment options and financial assistance resources, responds to patient questions and concerns, completes necessary referrals, and accurately documents required financial conversations and collection workflows. The position is part-time, 24 hours per week, with varying and rotating shifts at Mercy Hospital Southeast in Cape Girardeau, Missouri.

Requirements

• High school diploma required.
• Ability to communicate effectively orally and in writing; excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and complete daily assignments accurately.
• Knowledge and experience with computer systems; ability to use a 10-key calculator and computer keyboard.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to follow and document established patient financial engagement and collection workflows.
• Ability to push, pull, and/or lift 50 pounds regularly; stand and walk for prolonged periods; and grip, reach, bend, kneel, twist, and squat.

Nice To Haves

• 1–3 years of clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Some college helpful.

Responsibilities

• Facilitate patients’ entry into Mercy facilities, including scheduling and registration.
• Verify benefits and complete pre-certification and financial clearance activities.
• Obtain and accurately enter patient data into patient records.
• Collect patient financial responsibility before or at the time of service, when applicable.
• Communicate financial responsibility and outstanding balances, request payment, and explain payment options and financial assistance resources.
• Respond appropriately to patient questions or concerns and complete required referrals.
• Accurately document financial conversations and follow established patient financial engagement and collection workflows.
• Provide compassionate customer service consistent with Mercy’s mission, values, and service standards.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED