Patient Access Representative Sr

CHI Health Creighton University Medical Center - Bergan Mercy • Council Bluffs, IA

3d • $18 - $26

About The Position

At CHI Health Creighton University Medical Center - Bergan Mercy, the Patient Access Representative Sr serves as a critical member of the revenue cycle team, ensuring operational excellence across emergency, admitting, and main registration departments. The role acts as a subject matter expert, guides team members, and manages complex encounter scenarios and non-standard workflows. It supports patient throughput and the organization’s mission to provide compassionate, high-quality healthcare.

The representative uses advanced systems to verify insurance eligibility, conduct benefits reviews, and communicate financial responsibilities to patients. The role handles complex documentation, resolves registration discrepancies, and collaborates with clinical and revenue cycle partners to prevent delays in care. The representative flexes across access points during high-acuity periods and completes administrative processes with precision, regulatory compliance, and respect for privacy standards.

Requirements

• High school diploma or GED.
• 1–3 years of experience in patient access, healthcare registration, or a related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows.
• Proficiency in insurance verification and benefits review.
• Analytical skills to navigate complex registration scenarios.
• Ability to provide informal leadership to peers.
• Effective communication and collaboration with diverse teams.
• High ethical standards and commitment to privacy.

Responsibilities

• Provide guidance to team members as a subject matter expert and offer informal peer leadership.
• Manage complex encounter scenarios and non-standard workflows.
• Verify insurance eligibility and conduct benefits reviews using advanced systems.
• Clearly communicate patients’ financial responsibilities.
• Handle complex documentation and resolve registration discrepancies.
• Collaborate with clinical and revenue cycle partners to eliminate delays in care.
• Flex across emergency, admitting, and main registration access points to support high-acuity periods.
• Perform administrative processes accurately and in compliance with regulatory and privacy standards.
• Support patient throughput and deliver patient-centered service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED