Patient Access Representative Sr

CommonSpirit Health • Council Bluffs, IA

2d • Onsite

About The Position

The Patient Access Representative Sr is a critical member of the revenue cycle team, supporting operational excellence across emergency, admitting, and main registration departments. The role serves as a subject matter expert, guides team members, manages complex encounter scenarios and non-standard workflows, and helps maintain patient throughput while supporting compassionate, high-quality care.

Daily work includes using advanced systems to verify insurance eligibility, review benefits, and clearly explain financial responsibilities to patients. The representative handles complex documentation, resolves registration discrepancies, and collaborates with clinical and revenue cycle partners to prevent delays in care. The role flexes across access points during high-acuity periods and performs administrative processes accurately, in compliance with regulations and privacy standards.

Requirements

• High school diploma or GED.
• 1–3 years of experience in patient access, healthcare registration, or a related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows.
• Proficiency in insurance verification and benefits review.
• Analytical skills to navigate complex registration scenarios.
• Ability to communicate effectively with diverse teams.
• Collaborative approach, high ethical standards, and commitment to efficient, patient-centered service.

Responsibilities

• Support operations across emergency, admitting, and main registration departments.
• Serve as a subject matter expert and provide guidance to team members, including informal leadership to peers.
• Manage complex encounter scenarios and non-standard workflows.
• Verify insurance eligibility and review benefits using advanced systems.
• Clearly communicate patients’ financial responsibilities.
• Handle complex documentation and resolve registration discrepancies.
• Collaborate with clinical and revenue cycle partners to eliminate delays in care.
• Flex across access points to support high-acuity periods and maintain patient throughput.
• Perform administrative processes accurately and in accordance with regulatory and privacy standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED