Patient Access Representative Sr

St. Luke's Hospital - The Woodlands • The Woodlands, TX

5d • $21 - $30 • Onsite

About The Position

The Senior Patient Access Representative performs patient registration and admitting across hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows. The role handles moderately complex registrations involving insurance verification, benefits review, varied payers, non-standard workflows, and communication of patient financial responsibility.

The representative uses judgment within established frameworks to resolve moderately complex discrepancies and determine when complex or exception-based issues should be escalated. The role also supports operational continuity by flexing across access points during high-volume or high-acuity periods, completing workflows in a timely manner, and serving as an informal resource to Patient Access Representative I staff without formal supervisory responsibility.

Requirements

• High school graduate with General Studies or a GED in General Studies.
• 1–3 years of experience in patient access, healthcare registration, or a related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows.

Responsibilities

• Perform patient registration and admitting functions across assigned hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and communication of patient financial responsibility involving varied payers or non-standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception-based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Flex across access points and assist during high-volume or high-acuity periods to support operational continuity and timely completion of patient access workflows.
• Serve as an informal resource to PAR I staff by providing guidance on workflows, systems use, and routine problem-solving, without formal supervisory responsibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED