Patient Access Representative Sr

CommonSpirit Health • Omaha, NE

2d

About The Position

The Patient Access Representative serves as a first point of contact for patients and supports a seamless healthcare experience. The role contributes to the revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation in electronic health records. It also supports access-related workflows and works with internal teams to maintain operational excellence and patient service.

Daily work includes using multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. The representative communicates patients’ financial responsibilities, provides clear estimates of liabilities, and collects payments at the time of service. Additional duties include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to meet productivity and quality benchmarks.

Requirements

• High school graduate or GED.
• Strong computer software and data-entry skills, including Microsoft Word and Excel.
• Strong communication skills.
• Attention to detail.
• Uphold strict HIPAA privacy standards.
• Dedication to high-quality, patient-centered care.

Nice To Haves

• At least one year of relevant experience in healthcare or a patient access setting.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Knowledge of real-time insurance eligibility verification.

Responsibilities

• Manage accurate patient registration.
• Verify insurance eligibility and resolve registration or insurance discrepancies.
• Maintain confidential documentation in electronic health records.
• Use healthcare systems to schedule appointments and process medical records.
• Communicate patients’ financial responsibilities and provide estimates of liabilities.
• Collect payments at the time of service.
• Answer inquiries and route calls.
• Maintain a professional front-office environment.
• Participate in team huddles and help meet productivity and quality benchmarks.
• Collaborate with internal teams to support access-related workflows.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED