Patient Access Representative Sr

CommonSpirit Health • The Woodlands, TX

4d

About The Position

The Senior Patient Access Representative performs patient registration and admitting across hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows. The role handles moderately complex registrations involving insurance verification, benefits review, and communication of patient financial responsibility across varied payers and non-standard workflows.

The representative uses judgment within established frameworks to resolve moderately complex discrepancies and determine when complex or exception-based issues should be escalated. The role communicates estimates and coverage limitations, collects payments at the time of service when appropriate, and supports operational continuity by flexing across access points during high-volume or high-acuity periods. The representative also serves as an informal resource for Patient Access Representative I staff, providing guidance on workflows, systems use, and routine problem-solving without formal supervisory responsibility.

The position is based at St. Luke’s Health - The Woodlands Hospital, a 245-bed facility serving North Harris and Montgomery counties. The hospital provides cardiovascular services, diagnostic imaging, women’s services, neurosciences, pediatric care, surgery, pathology, pulmonary services, and sleep disorder services.

Requirements

• High school diploma in General Studies or GED in General Studies.
• 1–3 years of experience in patient access, healthcare registration, or a related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows.

Responsibilities

• Perform patient registration and admitting functions across assigned hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and communication of patient financial responsibility involving varied payers or non-standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception-based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Flex across access points and assist during high-volume or high-acuity periods to support operational continuity and timely completion of patient access workflows.
• Provide informal guidance to Patient Access Representative I staff on workflows, systems use, and routine problem-solving.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED