Patient Access Representative Sr
About The Position
The Patient Access Representative serves as a first point of contact for patients and supports a seamless healthcare experience. The role contributes to the revenue cycle by completing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation in electronic health records. It also supports access-related workflows and collaborates with internal teams to promote operational excellence and patient service. Daily work includes using multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. The representative communicates patients’ financial responsibilities, provides estimates of liabilities, collects payments at the time of service, answers inquiries, routes calls, maintains a professional front-office environment, and participates in team huddles to meet productivity and quality benchmarks. The role requires adherence to HIPAA privacy standards and a focus on patient-centered care.
Requirements
- High school diploma or GED upon hire.
- Strong computer software and data-entry skills, including Microsoft Office (Word and Excel).
- Strong communication skills.
- Attention to detail.
- Ability to uphold HIPAA privacy standards.
Nice To Haves
- One year of relevant experience in healthcare or a patient access setting.
- Knowledge of patient registration procedures and documentation.
- Knowledge of health insurance payers.
- Knowledge of real-time insurance eligibility verification.
Responsibilities
- Serve as a first point of contact for patients and support a positive healthcare experience.
- Complete accurate patient registration and maintain confidential documentation in electronic health records.
- Verify insurance eligibility and resolve registration or insurance discrepancies.
- Use healthcare systems to schedule appointments and process medical records.
- Communicate patients’ financial responsibilities and provide estimates of liabilities.
- Collect payments at the time of service.
- Answer inquiries and route calls.
- Maintain a professional front-office environment.
- Participate in team huddles and meet productivity and quality benchmarks.
- Collaborate with internal teams to support access-related workflows.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
