Patient Representative Jobs

About The Position

Requirements

• High school diploma or GED.
• Ability to travel to business functions, trainings, meetings, and all St. Charles Health System worksites.
• Ability to work as part of a care team with providers and clinical staff.
• Excellent communication and interpersonal skills, including the ability to interact professionally with diverse populations and internal and external customers.
• Strong teamwork and collaboration skills.
• Ability to multitask and work independently, with attention to detail and strong organizational skills.
• Written and oral communication and customer service skills, including handling stressful personal interactions.
• Ability to perform basic math calculations and intermediate to advanced math involving analysis, statistics, significant data, or number manipulation.
• Ability to read, write, speak, and understand English.
• Basic to intermediate computer skills and experience, particularly with electronic medical records systems and MS Office.
• Ability to wear appropriate personal protective equipment required to perform the job safely.

Nice To Haves

• One year of clerical support experience in a healthcare setting or related experience.
• Basic medical terminology.

Responsibilities

• Schedule appointments according to department guidelines, supporting patient access and provider utilization.
• Use the electronic health system to maintain appointment requests, waitlists, and follow-up reports.
• Perform real-time insurance eligibility checks and use the results to route scheduling requests or schedule appointments.
• Ensure authorizations are linked to appointments at check-in, reconcile daily schedules with appointment reports, and resolve registration-related work queue items before encounter closure.
• Accurately record patient demographic, insurance, and billing information during scheduling, check-in, and check-out.
• Request and process patient payments, including copays, coinsurance, prepayments, deductibles, and self-pay balances; complete daily deposits and batch reports.
• At check-out, provide an After Visit Summary upon request, schedule follow-up visits as needed, and collect outstanding copays for the day’s services.
• Maintain patient-access departmental files, programs, and lists; perform daily readiness tasks, including preparing computers, equipment, kiosks, waiting areas, and check-in areas and stocking supplies.
• Process and resolve incoming and outgoing electronic and telephone messages, worklist entries, and basic electronic health record work queue items according to established protocols.
• Collect, locate, distribute, fax, scan, and index patient documents and medical records; open and distribute incoming mail and paper and electronic faxes.
• Provide timely, efficient, accurate customer service and direct or assist patients as needed.
• Facilitate or arrange interpretive services for patients as needed.
• Support Lean continuous-improvement principles and help maintain a safe environment for caregivers, patients, and guests.
• Support onboarding of new caregivers in the department.
• Maintain professionalism and confidentiality; comply with applicable laws, regulations, policies, and procedures and support organizational integrity efforts.
• Perform additional duties of similar complexity as required or assigned.