Patient Registration Representative-Surgery Center

Atlas Healthcare Partners•Tucson, AZ

10d

About The Position

The Patient Registration Representative conducts patient pre-registration and registration, collects payments at the point of service, and obtains authorizations, forms, and other documentation needed to maximize reimbursement. The role documents registration activities, meets accuracy and collection targets established by management, resolves customer issues, provides excellent service, and performs financial counseling when appropriate. The representative verifies patient eligibility, insurance benefits, demographics, and authorizations; collects estimated patient responsibility; and assists patients with financial assistance applications and other available resources. The position coordinates with patients, billing, vendors, physician offices, payors, and clinical and hospital staff to resolve account issues and support payment collection goals. Additional patient financial services duties may be assigned.

Requirements

High school diploma or GED.
One or more years of work experience involving knowledge of patient financial services, financial services, collection services, or insurance industry processes.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

Previous cash collections experience.

Responsibilities

Perform pre-registration and registration, verify eligibility, obtain authorizations, submit notifications, and verify authorizations for services.
Verify patient demographics and accurately enter information into the A/D/T system, thoroughly documenting accounts to support reimbursement and minimize denials or penalties.
Obtain federally or state-required information, consents, and documentation required by patients’ insurance plans.
Meet monthly individual accuracy goals established by management.
Verify and understand insurance benefits, and collect patient responsibility based on estimates at the time of service or during pre-registration; collection attempts may be made at the bedside when assigned.
Meet monthly individual collection targets established by management.
Provide financial counseling to patients and families when appropriate, explain company financial policies and available resources, and assist with Medicaid and financial assistance applications.
Act as a liaison among patients, the billing department, vendors, physician offices, and payors to improve accounts receivable performance, meet collection goals, resolve issues, and support service excellence.
Communicate with physicians, clinical and hospital staff, nursing, and Health Information Management Services to resolve outstanding issues or patient concerns.
Meet monthly individual productivity goals, complete daily assignments and work lists, maintain an electronic productivity log, and accurately enter information.
Identify opportunities to improve processes and contribute to teamwork.
Perform a variety of patient and financial services tasks, which may include transporting patients, precepting new hires, recapping or posting daily deposits, and other Patient Financial Services assignments.
Follow established policies and procedures, regulatory and accreditation requirements, and applicable professional standards.
Provide customers with an excellent service experience by consistently demonstrating the organization’s core and leader behaviors.