SURGERY CENTER REGISTRATION/SCHEDULER

TRI-CITY CARDIOLOGY CONSULTANTS PC•Mesa, AZ

2d•Onsite

About The Position

Tri-City Cardiology is seeking a customer service-oriented professional to join its Front Office/Scheduling team at the Tri-City Cardiology ambulatory surgery center in Mesa, Arizona. The position provides front-office support by greeting and registering patients, verifying financial and demographic information, providing financial information, and coordinating procedure scheduling and discharge services so that care plans and physician orders are carried out. The schedule is an eight-hour Monday–Friday shift, with start times as early as 5:45 a.m. and end times as late as 2:00 p.m. The role includes updating patient records in practice management and electronic health record systems, explaining financial policies and patient responsibilities, collecting payments, and coordinating procedure details with patients, providers, and any required vendor representatives. It also supports patients and their families throughout the procedure process and assists ASC staff as needed.

Requirements

One year of front-office medical receptionist experience.
High school diploma or GED.
Typing speed of 40 words per minute.
Knowledge of basic computer and math skills.
Demonstrated critical-thinking ability to resolve problems and carry out instructions.
Ability to multitask.
Excellent verbal communication skills, delivered clearly, calmly, pleasantly, and professionally.
Ability to communicate effectively with internal and external customers.
Ability to manage tasks in a timely manner.
Ability to read and interpret documents.

Nice To Haves

Previous medical scheduling experience.
One year of cash-handling experience.

Responsibilities

Verify and update patient demographic and insurance information in practice management software and the electronic health record.
Scan insurance cards, pharmacy cards, driver’s licenses, and other relevant documents into the appropriate patient accounts.
Ensure Privacy Notices and financial policies are completed, signed, and stored in the patient record.
Explain the organization’s financial policy and forms fees, and discuss patient financial responsibility, including copays, coinsurance, deductibles, deposits, and outstanding balances.
Attempt to collect, and collect at procedure check-in, applicable copays, coinsurance, deductibles, deposits, forms fees, and past-due balances.
Create patient charts and schedule ASC procedures, coordinating provider schedules and any vendor representatives required for the case.
Communicate procedure details to patients, including arrival time, pre-procedure testing, preparation, and discharge assistance.
Greet and check in patients on the day of their procedure.
Reconcile the cash bag and prepare and reconcile the daily deposit.
Maintain a neat and orderly registration area and patient waiting room.
Assist patients and family members through the procedure process.
Assist ASC staff with other duties as needed.