Registration & Scheduler

HonorHealth•Scottsdale, AZ

2d•Onsite

About The Position

Acts as the first point of contact for customers and organizes and facilitates clerical and administrative duties for the department. Performs cross-functional clerical and patient support duties involving telephone calls, registration, scheduling, administrative tasks, and data entry. Maintains patient charts and communicates with physicians’ offices as needed. Specific duties may vary according to departmental needs. The position may also provide imaging support, including receiving and transferring calls, generating reports and retrieving images from the PACS system, supporting patient flow, maintaining and distributing records, preparing patients for examinations, and transporting patients when necessary. The role performs scheduling for initial and follow-up procedures and appointments, tracks and documents no-shows, and provides schedules to staff as requested. Registration duties include providing initial registration information, creating or selecting electronic records, obtaining signatures, coordinating medical authorizations and referrals, and documenting financial responsibility. The role performs daily data entry and scanning, obtains applicable insurance authorizations, collects required payments, and completes deposits or billing as applicable. It maintains patient charts in accordance with HIPAA, communicates with insurance carriers and hospital billing about authorization updates, and forwards appropriate chart information to medical records. Additional duties include reviewing email, relaying relevant information to the supervisor, maintaining office supply and form inventories, placing orders, and performing other assigned duties.

Requirements

High school diploma or GED.
A current Fingerprint Clearance Card, or apply for and be eligible to receive one within seven working days after employment, for Pediatric Behavioral Health Sites only.

Nice To Haves

One year in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
Two years of healthcare-related experience, including scheduling and registration, Patient Access, Outpatient Medical Imaging, medical scheduling, or closely related experience.
Basic Cardiac Life Support (BCLS) certification.

Responsibilities

Greet and communicate with customers; answer calls, retrieve and respond to voicemail, direct information to appropriate individuals, and orient patients to the department.
Receive and transfer incoming calls and, where applicable, generate reports and retrieve images from the PACS system.
Support efficient patient workflow, maintain records, distribute files to designated or requesting parties, prepare patients for exams, and transport patients when necessary.
Assist supervisors, radiologists, and technologists within the scope of the position as directed.
Schedule procedures and initial and follow-up appointments; track and document no-shows, communicate with physicians when applicable, and provide schedules to staff in the requested format.
Provide initial registration information; create or select appropriate electronic records; obtain signatures; coordinate medical authorizations and referrals; and record financial responsibility.
Complete daily data entry and scan patient registration information.
Obtain applicable insurance authorizations and collect required co-payments and procedure payments.
Complete and submit daily deposits or billing as applicable.
Complete and maintain patient charts in accordance with HIPAA and forward appropriate information to medical records.
Communicate with insurance carriers, hospital billing, and Workers’ Compensation regarding authorization updates and billing.
Review email daily and provide the supervisor with appropriate information and memorandums.
Maintain office supply and form inventory and place orders as required.
Perform other duties as assigned.