Registration & Scheduler - Phoenix

HonorHealth•Phoenix, AZ

1d•Onsite

About The Position

The Registration & Scheduler serves as the first point of contact for customers and organizes and facilitates clerical and administrative duties for the department. The role performs cross-functional clerical and patient-support work, including telephone support, patient registration, scheduling, data entry, patient-chart maintenance, and communication with physicians’ offices as needed. Duties may vary according to departmental needs and may not apply in every department area. The position greets and communicates with customers, answers calls and responds to voicemail, directs information to appropriate individuals, and orients patients to the department. Depending on the department, imaging-support duties may include retrieving images and generating reports through the PACS system, supporting patient workflow and preparation, maintaining records, and assisting with patient transport or other support within the scope of the role. Scheduling duties include arranging initial and follow-up procedure appointments, tracking and documenting no-shows, communicating with physicians when applicable, and providing schedules to staff in the directed format. Registration duties include gathering registration information and signatures, creating or selecting electronic records, coordinating authorizations and referrals, entering and scanning registration information, collecting payments, preparing deposits or billing as applicable, maintaining patient charts in accordance with HIPAA, and forwarding appropriate records to medical records. The role also communicates with insurance carriers, hospital billing, and Workers’ Compensation; checks email and shares relevant information with the supervisor; maintains office-supply inventory; and performs other assigned duties. The position is based at the Medical Office Building, 20950 N Tatum Blvd, Phoenix, Arizona 85050. The listed schedule is Monday through Friday, 6:45–5:15, with Thursday, Saturday, and Sunday off.

Requirements

High school diploma or GED.
At least 1 year of experience in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
For pediatric behavioral health sites only: have a current Fingerprint Clearance Card or apply for and be eligible to receive one within seven working days after employment.

Nice To Haves

At least 2 years of healthcare-related experience, including scheduling and registration, or experience in Patient Access, Outpatient Medical Imaging, medical scheduling, or a closely related area.
Basic Life Support (BLS) certification.

Responsibilities

Greet and communicate with customers and orient patients to the department.
Answer telephone calls, retrieve and respond to voicemail messages, and direct information to the appropriate individual.
Perform department clerical, administrative, patient-support, telephone, registration, scheduling, and data-entry duties.
As applicable, receive and transfer calls, generate reports, and retrieve images from the PACS system.
Assist in maintaining efficient patient workflow, maintain records, and disseminate files to designated or requesting parties.
Ensure patients are appropriately prepared for examinations; transport patients when necessary and assist supervisors, radiologists, or technologists as directed and within the scope of the position.
Schedule initial and follow-up procedure appointments, track and document no-shows, communicate with physicians when applicable, and provide schedules to staff in the directed format.
Provide patients with initial registration information, create or select appropriate electronic records, obtain signatures, and coordinate medical authorizations or referrals and financial responsibility.
Complete daily data entry and scanning of patient registration information and obtain insurance authorizations as applicable.
Collect required co-payments and procedure payments and complete and submit daily deposits or billing as applicable.
Complete and maintain patient charts with appropriate information in accordance with HIPAA and forward appropriate chart information to medical records.
Communicate with insurance carriers, hospital billing, and Workers’ Compensation regarding authorization updates and billing.
Review email daily and provide the supervisor with appropriate information and memorandums.
Maintain inventory of office supplies and forms and place orders as required.
Perform other duties as assigned.