Registration & Scheduler - Phoenix

HonorHealth•Phoenix, AZ

2d•Onsite

About The Position

The Registration & Scheduler acts as the first point of contact for customers and organizes clerical and administrative work within the department. The role performs cross-functional clerical and patient-support duties involving telephone calls, registration, scheduling, data entry, patient chart maintenance, and communication with physicians’ offices. Specific duties may vary with departmental needs. The position greets and communicates with customers, answers calls and voice messages, directs inquiries, and orients patients to the department. It schedules procedures and initial or follow-up appointments, tracks no-shows, documents them in the appropriate system, and provides schedules to staff as directed. Registration duties include providing initial registration information, creating or selecting electronic records, obtaining signatures and authorizations, coordinating referrals and financial responsibility, and completing daily data entry and scanning. The role may also support imaging operations by generating reports, retrieving images from the PACS system, helping maintain patient flow, maintaining and distributing records, preparing patients for exams, and transporting patients when necessary. Additional duties include obtaining insurance authorizations, collecting required payments, completing deposits or billing as applicable, maintaining patient charts in accordance with HIPAA, communicating with insurance carriers and hospital billing, forwarding appropriate chart information to medical records, reviewing email, sharing relevant information with the supervisor, and maintaining office supplies and forms.

Requirements

High school diploma or GED required.
Fingerprint Clearance Card required for Pediatric Behavioral Health Sites only; applicants must have a current card or apply within seven working days after employment and be eligible for one.

Nice To Haves

One year of experience in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
Two years of healthcare-related experience, including scheduling and registration, Patient Access, Outpatient Medical Imaging, medical scheduling, or closely related experience.
Basic Life Support (BLS) certification preferred.

Responsibilities

Greet and communicate with customers; answer telephone calls and retrieve and respond to voice messages.
Direct information to the appropriate person and orient patients to the department with directions and instructions.
Schedule procedures and initial and follow-up appointments; track and document no-shows and communicate with physicians when applicable.
Provide schedules to staff in the directed format.
Perform patient registration, including providing initial registration information, creating or selecting electronic records, obtaining signatures, and coordinating authorizations, referrals, and financial responsibility.
Complete daily data entry and scanning of patient registration information.
Obtain insurance authorizations, collect required co-payments and procedure payments, and complete daily deposits or billing as applicable.
Maintain patient charts and ensure appropriate information is included and forwarded to medical records as applicable.
Communicate with insurance carriers, hospital billing, and Workers’ Compensation regarding authorization updates and billing.
Review email daily and provide the supervisor with appropriate information and memorandums.
Maintain office supply and form inventory and place orders as required.
When applicable, receive and transfer incoming calls, generate reports, retrieve images from the PACS system, help maintain patient workflow, and maintain and disseminate records.
When applicable, ensure patients are prepared for exams and transport patients when necessary; assist supervisors, radiologists, or technologists within the position’s scope as directed.
Perform other duties as assigned.