Registration & Scheduler

HonorHealth•Scottsdale, AZ

2d•Onsite

About The Position

The Registration & Scheduler acts as the first point of contact for customers and organizes and facilitates clerical and administrative duties within the department. The role performs cross-functional clerical and patient support work, including telephone service, registration, scheduling, data entry, patient chart maintenance, and communication with physicians’ offices as needed. Duties may vary according to departmental needs. The position is based at HonorHealth’s Thompson Peak Medical Office Building in Scottsdale and works a Monday–Friday day schedule from 8:00 a.m. to 4:30 p.m. Depending on departmental needs, the role may also support imaging operations by retrieving reports and images from the PACS system, supporting patient flow and preparation, maintaining records, and assisting supervisors, radiologists, or technologists within the scope of the position.

Requirements

High school diploma or GED.
One year of experience in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting (preferred).
Two years of healthcare-related experience, including scheduling and registration, or experience in Patient Access, Outpatient Medical Imaging, medical scheduling, or a closely related area (preferred).
Current Fingerprint Clearance Card, or apply for and be eligible to receive one within seven working days after employment; specified as required for Pediatric Behavioral Health Sites only.
Basic Cardiac Life Support (BCLS) certification (preferred).

Nice To Haves

Two years of healthcare-related experience, including scheduling and registration, or experience in Patient Access, Outpatient Medical Imaging, medical scheduling, or a closely related area.
Basic Cardiac Life Support (BCLS) certification.

Responsibilities

Greet and communicate with customers, answer telephone calls, retrieve and respond to voicemail, and direct information to the appropriate person.
Orient patients to the department and provide directions and instructions.
When applicable, receive and transfer incoming calls, generate reports, retrieve images from the PACS system, and help maintain efficient patient workflow.
Maintain records and ensure files are disseminated to designated or requesting parties.
Ensure patients are appropriately prepared for exams; transport patients when necessary and assist supervisors, radiologists, or technologists as directed within the scope of the position.
Schedule initial and follow-up procedure appointments, track no-shows, document them in the appropriate system, communicate with physicians when applicable, and provide schedules to staff in the required format.
Provide initial registration information, create or select appropriate electronic records, obtain signatures, coordinate medical authorizations or referrals, and document financial responsibility.
Complete daily data entry and scan patient registration information.
Obtain insurance authorizations as applicable; collect required co-pays and procedure payments; and complete and submit daily deposits or billing as applicable.
Complete and maintain patient charts in accordance with HIPAA requirements and forward appropriate chart information to medical records as applicable.
Communicate with insurance carriers, hospital billing, and Workers’ Compensation regarding authorization updates and billing.
Review email daily and provide the supervisor with appropriate information and memorandums.
Maintain inventory of office supplies and forms and place orders as required.
Perform other duties as assigned.