Scheduler-Registration

WVU Medicine

1d • Onsite

About The Position

Performs administrative and clerical duties related to patient registration and scheduling at WVU Medicine’s Potomac Valley Hospital Rural Health Clinic Riverside in Keyser, West Virginia. The role gathers and enters patient demographic, billing, and insurance information; prepares registration documents and obtains signatures; collects applicable patient payments; schedules appointments and tests; contacts insurers about pre-certification; and follows up on accounts as directed. The position is scheduled for 40 hours per week.

The work takes place in a high-volume, fast-paced environment, with continual interaction with patients, medical staff, and support staff and exposure to communicable disease. The role requires attention to detail, organization, multitasking, computer and business-equipment use, knowledge of medical insurance and basic medical terminology, and strong communication skills. Physical requirements include frequent movement and handling activities, extended sitting or standing, visual acuity within the normal range, and the ability to read and comprehend information.

Requirements

• High school graduate or equivalent.
• State criminal background check and federal background check, if applicable, as required for regulated areas.
• Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
• Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
• Considerable attention to detail, organizational ability, and ability to perform multiple tasks simultaneously.
• Ability to memorize substantial information and consult written sources or appropriate personnel for information not retained.
• Ability to understand medical insurance payment requirements and basic knowledge of covered services.
• Excellent written and verbal communication skills and ability to understand written and verbal communication.
• Basic knowledge of medical terminology.
• Ability to meet physical demands including frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping; extended sitting or standing; visual acuity within normal range; and manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
• Ability to read and comprehend information.

Responsibilities

• Obtain patient demographic, billing, and insurance information from the patient, family, or legal guardian; enter it into registration and billing systems; and scan insurance cards and photo identification.
• Provide patients with information about insurance, bill payment, and hospital procedures.
• Prepare consent forms, privacy notices, and other registration paperwork, and obtain required signatures, including electronic consent to treat and acknowledgment of financial obligations.
• Collect applicable deposits, co-payments, deductibles, and patient liability payments; provide receipts and document payments in registration and billing systems.
• Schedule appointments for multiple providers, including incoming appointments through the work queue and outgoing appointments and tests.
• Contact insurance companies to check and obtain pre-certification for procedures and testing.
• Follow up on accounts as directed.
• Follow applicable downtime procedures and report or document unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED