Bilingual Registration/Scheduler

NEIGHBORHOOD OUTREACH ACCESS TO HEALTH•Phoenix, AZ

About The Position

Neighborhood Outreach Access to Health (NOAH), a Federally Qualified Health Center, provides comprehensive, integrated, and affordable healthcare services to the community. The Registration/Scheduler provides high-quality customer service and serves as the main point of contact for the call center. The role supports patient access to care by handling registration and scheduling, responding to patient inquiries, maintaining records, and coordinating with NOAH staff and community resources.

Requirements

High school diploma or GED.
Ability to speak English and Spanish.
Personality and demeanor suitable for assisting the public, including ill, older, or distraught patients.
Knowledge of insurance plans and requirements.
Knowledge of NOAH specialties and services.
Knowledge of medical terminology.
Knowledge of compliance requirements affecting the role, including HIPAA and privacy practices.
Exceptional communication skills.
Basic office skills, including filing and data entry.
Ability to type at least 45 words per minute.
Good organizational skills.
Computer proficiency; experience with word processing and computer databases.
Ability to exercise confidentiality, discretion, and good judgment.
Pass a pre-employment background check and drug test.
Have a current Level 1 Fingerprint Clearance Card or pass fingerprint clearance within seven days following hire.

Nice To Haves

At least one year of healthcare-related scheduling, registration, or relevant experience.

Responsibilities

Interview patients and complete necessary documents, including insurance forms.
Compile and record medical charts, reports, and correspondence using a computer and various software programs.
Transmit correspondence and medical records by mail, email, or fax.
Schedule and confirm health center appointments.
Track no-shows, document them in the appropriate system, and communicate with providers and patients when applicable.
Answer communications from the call center or other team members and direct calls to appropriate staff.
Interact with patients by telephone, email, or in person to provide support and information about NOAH services.
Take appropriate action to resolve patient problems and concerns.
Promote and provide access to care.
Collaborate with the community resource department to collect patient documents and facilitate patient transportation to and from appointments.
Ensure patient demographics and UDS requirements are up to date.
Attend, participate in, or assist with meetings, trainings, community outreach activities, continuing education opportunities, and other required activities.
Perform other related duties as assigned.