Bilingual Scheduler

Momentum Spine and Joint•Dallas, TX

13h•Hybrid

About The Position

Momentum Spine and Joint is looking for a full-time Bilingual Scheduler to join our team! The Scheduler is responsible for successfully organizing and scheduling procedures accordingly and promptly based on the Scheduler’s evaluation and understanding of the patient’s needs.

Requirements

High School diploma or GED
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word, and eCW
Strong attention to detail: being careful about detail and thorough in completing work tasks
Ability to work independently, guiding oneself with little or no supervision, depending on oneself to get things done
Exceptional customer service and phone etiquette
Ability to communicate professionally with patients
Energetic with a desire to learn and develop new skills
Able to travel between various locations if needed
Flexible scheduling may be required to meet company needs

Responsibilities

Communicates with all appropriate parties regarding patient and procedure
Schedules and/or reschedules patient follow-ups and procedures
Follows-up on all Canceled or No-Show Patients
Coordinates transportation for our procedure patients, if needed
Ensures completeness and accuracy of patients’ forms, scans and files into patient docs on eCW
Follows-up and ensures all documentation is obtained, updates patients’ information into database
Verifies if all authorizations have been obtained prior to scheduling procedures
Informs and provides patient with necessary information and instructions prior to procedure date
Checks-out patients, moves patients through appointments as scheduled
Updates daily log for all patients’ office visits and confirmed procedures
Submits information to verification department for pre-authorization
Sends prescriptions to pharmacy via fax or e-mail
Answers telephone and deal with inquiries
Monitors H&P, Orders, Procedure Document, and prescriptions, if applicable under RX folder
Manages filing and record keeping activities
Reports statistics as required
Protects patient and family privacy rights and maintains confidentiality of patient records in accordance with policy, procedure and HIPAA requirements
Travels as necessary to other facilities
Performs other duties as assigned