Registration & Scheduler

Sutter Health•Milpitas, CA

1d•$31 - $43•Onsite

About The Position

Performs general registration duties by interviewing patients or their representatives, entering accurate information on appropriate forms and in the computer system, collecting applicable co-payments, and obtaining signatures. May escort patients to their destination when required. Maintains scheduling for the department and/or specialized procedures, coordinates services with physicians’ offices and other departments, and verifies room and equipment availability when necessary. Builds patient and provider confidence and cooperation through competent performance and effective communication. This position is based on site at the Fremont, California facility. The selected candidate must be willing and available to work at other radiology sites as operational needs require, including Danville, Dublin, Livermore, Milpitas, and Pleasanton, California. Scheduled hours are 12:00 p.m. to 9:00 p.m. The schedule is full time, with 32 weekly hours, eight-hour shifts, and workdays listed as Monday and Tuesday; weekend requirements include Saturday and Sunday.

Requirements

High school diploma or GED.
One year of recent relevant experience.
Knowledge of medical terminology, including diagnostic tests, surgeries, consultations, and procedures.
Ability to interpret data and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including accomplishing multiple tasks in an environment with interruptions.
Ability to protect patient PHI.
Willingness and availability to work at other radiology sites as operational needs require, including Danville, Dublin, Livermore, Milpitas, and Pleasanton, California.

Responsibilities

Interview patients or their representatives to complete registration.
Enter accurate information on appropriate forms and in the computer system.
Collect appropriate co-payments and obtain signatures.
Escort patients to destinations when required.
Maintain scheduling for the department and/or specialized procedures.
Coordinate services with physicians’ offices and other related departments.
Verify room and equipment availability when necessary.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Protect the privacy of each patient’s protected health information (PHI).
Prioritize assignments and meet deadlines while working within standardized policies and procedures.
Work independently and collaboratively, including managing multiple tasks amid interruptions.
Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Build collaborative relationships with peers and other staff to achieve departmental and corporate objectives.