Registration & Scheduler, Diagnostic Imaging

Sutter Health•Santa Cruz, CA

2d•$31 - $43

About The Position

The Registration & Scheduler performs general registration duties by interviewing patients or their representatives, entering accurate information on forms and in computer systems, collecting appropriate co-payments, and obtaining signatures. The role may include escorting patients to their destination when required. The position maintains scheduling for the department and/or specialized procedures and coordinates services with physicians’ offices and other related departments, verifying room and equipment availability when necessary. The employee builds patient confidence and cooperation through competent performance and effective communication.

Requirements

High school diploma or General Education Diploma (GED).
One year of recent relevant experience.
Knowledge of medical terminology, including diagnostic tests, surgeries, consultations, and procedures.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills for communicating with team members, supervisors, patients, and other hospital personnel.
Well-developed time-management and organizational skills, including the ability to prioritize assignments and meet deadlines.
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.

Responsibilities

Interview patients or their representatives as part of registration.
Enter accurate information on appropriate forms and computer systems.
Collect appropriate co-payments and obtain signatures.
Escort patients to their destination when required.
Maintain scheduling for the department and/or specialized procedures.
Coordinate services with physicians’ offices and other related departments.
Verify room and equipment availability when necessary.
Communicate effectively to gain the confidence and cooperation of patients, their families or support groups, and other healthcare providers.
Protect the privacy of each patient’s protected health information (PHI).
Prioritize assignments and meet objectives and deadlines within standardized policies and procedures.
Identify, evaluate, and resolve standard problems using established options.
Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.