Registration & Scheduler

HonorHealth•Scottsdale, AZ

4d•Onsite

About The Position

Acts as the first point of contact for customers and organizes and facilitates clerical and administrative duties for the department. Performs cross-functional clerical and patient-support work involving telephone calls, registration, scheduling, administrative duties, and data entry. Maintains patient charts and communicates with physicians’ offices as needed. Specific duties may vary based on departmental needs. The role is in the Cancer Care-Registration department at HonorHealth’s Thompson Peak medical office. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., on the day shift.

Requirements

High school diploma or GED.
Preferred: One year in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
Preferred: Two years of healthcare-related experience, including scheduling and registration, patient access, outpatient medical imaging, medical scheduling, or closely related experience.
Fingerprint Clearance Card required at pediatric behavioral health sites: have a current card or apply and be eligible for one within seven working days after employment.

Nice To Haves

Basic Cardiac Life Support (BCLS) certification is preferred.

Responsibilities

Greet and communicate with customers, answer telephone calls, retrieve and respond to voicemail, direct information to the appropriate person, and orient patients to the department.
Schedule procedures and initial or follow-up appointments; track and document no-shows, notify physicians when applicable, and provide schedules to staff in the requested format.
Register patients by providing initial registration information, creating or selecting the appropriate electronic record, obtaining signatures, coordinating medical authorizations or referrals, and documenting financial responsibility.
Complete daily data entry and scanning of patient registration information.
Obtain insurance authorizations as applicable; collect required copayments and procedure payments; complete and submit daily deposits or billing as applicable.
Maintain patient charts in accordance with HIPAA, communicate with insurance carriers and hospital billing regarding authorization updates, and forward appropriate chart information to medical records.
View email daily and provide the supervisor with appropriate information and memorandums.
Maintain inventory of office supplies and forms and place orders as needed.
When imaging support duties apply, receive and transfer calls, generate reports, retrieve images from the PACS system, support efficient patient workflow, maintain and distribute records, ensure patients are prepared for exams, transport patients when necessary, and assist supervisors, radiologists, or technologists within the scope of the position.
Perform other duties as assigned.