Registration & Scheduler

HonorHealth•Glendale, AZ

1d•Onsite

About The Position

Acts as the first point of contact for customers and organizes and facilitates clerical and administrative duties for the department. Performs cross-functional clerical and patient-support work, including telephone communications, registration, scheduling, data entry, patient chart maintenance, and communication with physicians’ offices as needed. Specific duties may vary based on departmental needs. The position greets and assists customers, answers calls and responds to voicemail, directs information to the appropriate person, and orients patients to the department. Scheduling duties include arranging initial and follow-up appointments, tracking and documenting no-shows, communicating with physicians when applicable, and providing schedules to staff in the requested format. Registration duties include collecting registration information and signatures, creating or selecting electronic records, coordinating medical authorizations and referrals, entering and scanning registration information, obtaining insurance authorizations, collecting required payments, and completing deposits or billing as applicable. The role maintains patient charts in accordance with HIPAA, coordinates authorization updates with insurers and billing departments, and forwards appropriate chart information to medical records. Additional duties may include imaging support, such as retrieving reports and images from PACS, supporting patient flow and preparation, maintaining records, and transporting patients when necessary. The employee also reviews email, shares relevant information with the supervisor, maintains office-supply inventory, and performs other assigned duties.

Requirements

High school diploma or GED required.
For pediatric behavioral health sites only: have a current Fingerprint Clearance Card or apply for and be eligible to receive one within seven working days after employment.

Nice To Haves

One year in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
Two years of healthcare-related experience, including scheduling and registration, Patient Access, Outpatient Medical Imaging, medical scheduling, or closely related experience.
Basic Life Support (BLS) certification.

Responsibilities

Greet and communicate with customers; answer telephone calls, retrieve and respond to voicemail, and direct information to the appropriate individual.
Orient patients to the department and provide directions and instructions.
Schedule initial and follow-up appointments, track and document no-shows, communicate with physicians when applicable, and provide schedules to staff in the directed format.
Register patients by gathering registration information and signatures, creating or selecting electronic records, and coordinating authorizations, referrals, and financial responsibility.
Complete daily data entry and scanning of patient registration information.
Obtain insurance authorizations as applicable and collect required co-pays and procedure payments.
Complete and submit daily deposits or billing as applicable.
Maintain patient charts in accordance with HIPAA and forward appropriate chart information to medical records.
Communicate with insurance carriers, hospital billing, and, as applicable, Workers’ Compensation regarding authorization updates and billing.
For imaging support duties when applicable, receive and transfer calls, generate reports, retrieve images from PACS, support patient workflow and exam preparation, maintain and disseminate records, and transport patients when necessary.
Assist the Supervisor, Radiologist, and/or Technologists within the scope of the position when directed.
Review email daily and provide the supervisor with appropriate information and memorandums.
Maintain inventory of office supplies and forms and place orders as needed.
Perform other duties as assigned.