Registration & Scheduler

HonorHealth•Scottsdale, AZ

4d•Onsite

About The Position

Acts as the first point of contact for customers and organizes and facilitates clerical and administrative duties for the department. Performs cross-functional clerical and patient-support work, including telephone service, patient registration, scheduling, administrative tasks, and data entry. Maintains patient charts and communicates with physicians’ offices as needed. Duties may vary according to departmental needs and may not apply in every department area. This position supports Osborn Cancer Care, Monday through Friday, 8:30 a.m. to 5:00 p.m., at the Osborn Medical Office Building in Scottsdale, Arizona.

Requirements

High school diploma or GED.
For pediatric behavioral health sites only: Have a current Fingerprint Clearance Card or apply for and be eligible for one within seven working days after employment.

Nice To Haves

One year of experience in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
Two years of healthcare-related experience, including scheduling and registration, Patient Access, Outpatient Medical Imaging, medical scheduling, or closely related experience.
Basic Life Support (BLS) certification.

Responsibilities

Greet and communicate with customers, answer telephone calls, retrieve and respond to voicemail, route information to the appropriate person, and orient patients to the department.
Schedule procedures and initial and follow-up appointments; track no-shows, document them in the appropriate system, communicate with physicians when applicable, and provide schedules to staff in the requested format.
Register patients by providing initial registration information, creating or selecting the appropriate electronic record, obtaining signatures, coordinating medical authorizations or referrals and financial responsibility, and completing daily data entry and scanning.
Obtain insurance authorizations as applicable; collect required copayments and procedure payments; and complete and submit daily deposits or billing as applicable.
Complete and maintain patient charts in accordance with HIPAA, communicate with insurance carriers and hospital billing regarding authorization updates, and forward appropriate chart information to medical records.
Communicate with workers’ compensation and hospital billing regarding authorization updates and billing, and ensure appropriate chart information is sent to medical records.
View email daily and provide the supervisor with appropriate information and memorandums.
Maintain inventory of office supplies and forms and place orders as needed.
Where applicable, receive and transfer incoming calls, generate reports, retrieve images from the PACS system, support patient workflow, maintain and distribute records, ensure patients are prepared for exams, transport patients when necessary, and assist the supervisor, radiologist, or technologists within the scope of the position.
Perform other duties as assigned.