Patient Representative Jobs

About The Position

Requirements

• Strong customer service and communication skills.
• Professional and friendly phone etiquette.
• Comfort handling payments and discussing patient account balances.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain organized in a busy office environment.
• Comfort working with computers, scheduling systems, and electronic patient records.
• Dependability, punctuality, and a team-oriented approach.

Nice To Haves

• Previous dental or medical front-office experience is preferred.
• Experience with Dentrix is a plus.

Responsibilities

• Greet patients and provide a welcoming, professional experience.
• Answer incoming phone calls and assist patients with questions and appointment needs.
• Schedule, confirm, and reschedule patient appointments.
• Check patients in and out accurately and efficiently.
• Collect patient payments, copays, and outstanding balances.
• Verify and update patient demographic and insurance information.
• Assist with insurance eligibility and benefit verification.
• Maintain accurate patient records and documentation.
• Monitor the schedule and communicate changes or concerns to appropriate team members.
• Help fill openings and maintain a productive patient schedule.
• Communicate effectively with doctors, hygienists, dental assistants, and other front-office team members.
• Respond to patient questions and concerns professionally and courteously.
• Follow established office policies and procedures.
• Assist with other administrative and front-office responsibilities as needed.