Patient Services Representative and Rehabilitation Technician
Georgetown Hospital System • Pawleys Island, SC13d
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Patient Services Representative and Rehabilitation Technician
Georgetown Hospital System•Pawleys Island, SC
About The Position
The Patient Services Representative/Rehabilitation Technician is the first point of contact for patients and supports clinic operations and patient care. The role includes welcoming patients, handling calls and appointments, assisting with registration, communicating benefit information, scanning documents, collecting payments, and preparing management reports. It also supports therapeutic activities as directed by a therapist, monitors patients, sets up equipment, and cleans and prepares treatment areas. The employee has a home facility assignment but may be asked to float to other Tidelands Health locations in emergency situations, and may perform other duties as assigned.
Requirements
- High school diploma with college or specialized training.
- Previous experience in a healthcare setting preferred.
- Previous experience with insurance payer regulations preferred.
- Knowledge of medical terminology required.
- Prior experience interpreting and following detailed policies and workflows required.
- Prior experience with electronic medical records in a healthcare environment required.
- Prior experience obtaining authorizations and scheduling appointments; rehabilitation experience preferred.
- Customer service experience.
- Time-management skills and ability to multitask preferred.
- Ability to quickly develop rapport with physicians, coworkers, ancillary personnel, and other customers.
- Ability to think independently and make judgments when interpreting and adapting guidelines and addressing specific problems.
- Basic Life Support certification from the American Heart Association within 30 days required.
Nice To Haves
- Previous experience in a healthcare setting.
- Previous experience with insurance payer regulations.
- Time-management skills and ability to multitask.
- Prior experience obtaining authorizations and scheduling appointments, preferably in rehabilitation.
Responsibilities
- Greet patients entering the clinic and respond to patient and family needs.
- Answer incoming phone calls and schedule appointments.
- Assist with patient registration and communicate benefit information.
- Scan patient documentation, collect payments, and run reports as directed by management.
- Track inbound and outbound department documentation and communicate patient information.
- Support patient care and therapeutic activities as directed by the therapist.
- Monitor patients and set up equipment independently.
- Complete end-of-month cleaning and daily temperature logs, and maintain clinic inventory.
- Clean and prepare treatment areas and equipment according to department practices.
- Float to other Tidelands Health locations during emergency situations when needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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