Patient Services Representative - Womancare Associates (Sewickley, PA)

UPMC • Sewickley, PA

2h • Onsite

About The Position

UPMC is hiring a Full-Time Patient Services Representative to help support their Womancare Associates office in Sewickley, PA! This position will be supporting the patients and their families throughout their appointment. Previous experience working in an OB/GYN office or with Epic is preferred. Exceptional customer service skills highly preferred! We are a busy women's health practice. Success in this position requires strong multitasking skills, flexibility, and the ability to work seamlessly with a team while ensuring a positive experience for patients. A professional, adaptable approach and excellent interpersonal skills are essential for thriving in this dynamic environment. See what being a Patient Services Representative can do for UPMC and what UPMC can do for Patient Services Representatives – it’s more than just a job!

Requirements

• Completion of high school graduate or equivalent is required.
• Act 34

Nice To Haves

• Previous experience working in an OB/GYN office or with Epic is preferred.
• Exceptional customer service skills highly preferred!
• Strong multitasking skills, flexibility, and the ability to work seamlessly with a team while ensuring a positive experience for patients.
• A professional, adaptable approach and excellent interpersonal skills are essential for thriving in this dynamic environment.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Responsibilities

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. Provide a warm greeting for all patients.

Benefits

• Health and welfare benefits like medical, vision, dental, and life and disability
• An exceptional retirement program
• PTO
• Wellness programs
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED