Patient Services Representative - Womancare Associates (Sewickley, PA)

UPMC•Sewickley, PA

11d•Onsite

About The Position

UPMC is hiring a full-time Patient Services Representative to support its Womancare Associates office in Sewickley, Pennsylvania, a busy women’s health practice. The representative supports patients and their families throughout their appointments and helps ensure a positive experience through welcoming service, clear communication, and coordination with practice and clinical staff. Success requires strong multitasking skills, flexibility, teamwork, professionalism, adaptability, and excellent interpersonal and customer service skills. The role welcomes and checks in patients, assists with self-arrival technology, handles payments and registration details, schedules follow-up and ancillary services, and helps patients understand their financial responsibilities and navigate the healthcare system. The representative also supports patient access to MyUPMC and other consumer-friendly technologies, verifies insurance benefits, handles required consent documentation in accordance with HIPAA, routes calls, and performs office administrative tasks. The position is full-time, Monday through Friday, from 7:30 a.m. to 4:00 p.m. An occasional evening shift may be required to support patient needs. Weekends and holidays are not required. The work location is UPMC Womancare Associates, 2599 Wexford Bayne Road, Sewickley, PA 15143. A high school diploma or equivalent is required. Experience in an OB/GYN office or with Epic is preferred.

Requirements

High school graduation or equivalent.
Commitment to UPMC’s mission and to the community and healthcare profession.
Strong customer service, communication, collaboration, multitasking, flexibility, adaptability, and interpersonal skills.
Act 34 clearance.

Nice To Haves

Exceptional customer service skills are highly preferred.
Previous experience working in an OB/GYN office.
Experience with Epic.
Experience using personal computer-based applications and other office equipment, and proficient typing skills.
Two years of experience in a medical, billing, fiscal, or customer service function.
Knowledge of medical terminology.
Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

Provide a warm greeting for all patients.
Guide patients through self-arrival technology or check them in at the desk according to their preference.
Collect copayments and other applicable patient payments at the point of service.
Confirm or update patient registration information at checkout.
Schedule follow-up appointments within the practice at checkout.
Schedule or connect patients with resources to arrange ancillary services at checkout.
Provide clear, understandable instructions to help patients navigate the healthcare system and follow up on unresolved questions or needs.
Apply service-recovery principles and take appropriate action when service does not meet UPMC Experience expectations.
Register patients in the Biometrics fingerprint-recognition program and explain its benefits.
Promote the MyUPMC patient portal and assist patients with registration when applicable.
Educate patients about financial responsibility and connect them with advocacy resources as needed.
Verify insurance benefits with the appropriate carrier using online systems or telephone inquiries.
Obtain patient or family-member signatures for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
Triage or distribute phone calls to appropriate departments or clinical providers.
Perform office administrative duties, including scanning medical records and faxing.
Stay informed about UPMC Patient Portal navigation and usability and clearly explain how patients can access health information and care services.
Perform work in accordance with system-wide competencies and behaviors and complete other duties as assigned.
Collaborate with physicians, healthcare providers, patients, and families to support desired patient outcomes across the continuum of care.