Patient Service Representative Nephrology Associates

Mercy Regional Med Physicians • Durango, CO

2d • $19 - $29

About The Position

The Patient Service Representative provides comprehensive clerical and office support within a physician clinic, including reception, telephone support, medical records, charge entry, referrals, and information retrieval. The role facilitates communication and collaboration among the healthcare team, patients, and families to identify and meet patient needs while supporting quality care and operational efficiency. The representative greets patients and caregivers, maintains accurate and confidential records, manages appointment scheduling, processes required information for medical records, referrals, billing, and treatment, and obtains payments at the time of service.

Requirements

• High school diploma or GED.
• Previous work experience with basic office and computer skills, filing, telephone answering, and reception.
• Basic knowledge of computer software.

Nice To Haves

• Knowledge of medical terminology.
• Knowledge of medical insurance payers.

Responsibilities

• Greet patients and caregivers and provide assistance in a manner that reflects high-quality service, teamwork, and professional conduct.
• Verify and update demographic information in the electronic health record.
• Identify communication and financial barriers and collaborate with the interdisciplinary team on the patient plan of care when barriers are identified.
• Gather and process information and data needed for medical records, referrals, billing, and medical treatment.
• Schedule and confirm patient appointments and revise appointments as needed.
• Maintain patient charts and records thoroughly and confidentially, including importing and communicating scanned documents.
• Obtain and process appropriate payments at the time of service.
• Provide clerical and office support, including reception, telephone support, medical records, charge entry, referrals, and information retrieval.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED