Patient Service Representative- Powell Primary Care Associates

Central Ohio Primary Care • Powell, OH

4d • Onsite

About The Position

The Patient Service Representative is a key point of contact for patients and helps provide patients and guests with a positive customer service experience throughout their visit. The role supports in-person and telehealth visits and phone interactions, and works closely with clinical staff to meet patient and office needs.

This is a full-time, benefits-eligible position at Powell Primary Care Associates in Powell, Ohio. The schedule is Monday through Thursday, 7:00 a.m. to 4:00 p.m., and Friday, 7:00 a.m. to 3:00 p.m.

Requirements

• High school diploma or GED.
• Excellent interpersonal and verbal communication skills and relationship-building abilities.
• Strong organizational and written communication skills.
• Ability to multitask, prioritize, manage time effectively, and respond promptly to patients and visitors.
• Strong knowledge of HIPAA guidelines, patient privacy, and confidentiality.
• Ability to work independently and as part of a team, and to lead by example.
• Excellent computer skills, knowledge of Microsoft programs, and understanding of electronic health record (EHR) systems.

Nice To Haves

• One year of administrative experience in a healthcare-related setting.

Responsibilities

• Help ensure patients have a positive experience during in-person and telehealth visits and over the phone.
• Communicate regularly with clinical staff and collaborate with the team to meet patient and office needs and support a positive patient experience.
• Greet patients and complete established check-in procedures.
• Register patients, including entering patient information and verifying insurance.
• Collect copays, deductibles, and outstanding balances.
• Answer patient and COPC administrative department phone calls and email inquiries promptly, directing or escalating inquiries when needed.
• Contact patients for appointment reminders or scheduling purposes.
• Perform clerical tasks such as distributing mail and reports, filing, scanning, scheduling, data entry, managing the electronic fax inbox, and providing general office support.
• Maintain confidentiality of patient data and stay current with HIPAA regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED