Patient Service Representative - Primary Care

Duly Health and Care • Schaumburg, IL

22h • $17 - $24 • Onsite

About The Position

The Patient Service Representative is a key point of contact for patients and helps ensure smooth front desk operations and a welcoming, efficient environment. The role includes greeting and checking in patients, answering phones, scheduling appointments, collecting copayments, making outbound calls, managing referrals, and maintaining accurate records in EPIC. The representative supports a positive patient experience and quality care by coordinating schedules, communicating delays, and connecting patients with appropriate services.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of experience in a medical office or clinical setting is preferred.
• Prior experience in a receptionist or front desk role is strongly preferred.

Nice To Haves

• Experience in a medical office or clinical setting.
• Experience in a receptionist or front desk role.

Responsibilities

• Greet patients professionally during check-in, check-out, and appointment scheduling; conduct lobby checks to maintain cleanliness and patient comfort.
• Coordinate provider schedules to improve appointment availability and patient access, reduce wait times, and support timely follow-ups.
• Use EPIC and other systems to update patient demographics, verify insurance, generate forms, respond to emails, and document emergency contact information.
• Collect copayments and service fees, issue receipts, and accurately reconcile daily financial transactions.
• Answer a multi-line phone system, take detailed messages, route inquiries, and make outbound calls to schedule and confirm appointments.
• Clearly communicate information about Duly clinical personnel to patients and others.
• Schedule follow-up and in-house specialist referral appointments.
• Participate in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.
• Review performance dashboards, identify gaps, escalate issues, suggest improvements, and adjust workflows to support performance goals.
• Maintain patient confidentiality and follow HIPAA standards in all interactions and documentation.
• Monitor patient wait times and communicate delays empathetically and professionally.
• Perform additional duties and special projects as assigned to support departmental goals and service delivery.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
• Financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED