Patient Access Representative - Primary Care

Geisinger•Lock Haven, PA

2d•Onsite

About The Position

Geisinger’s Patient Access Representatives (PARs) handle patient inquiries while maintaining empathy and professionalism and providing a positive patient experience. This role provides front-line support to the department and coordinates office activities effectively and efficiently. The representative greets and registers patients, supports checkout, and schedules future appointments as applicable. The position checks patients in, verifies demographics, completes check-in procedures, monitors and communicates wait times, and provides kiosk support where applicable. It involves applying insurance-rank guidelines, interpreting insurance responses, providing required privacy and disclosure information, obtaining legal and financial signatures, communicating and collecting financial obligations, and completing regulatory forms. The representative schedules follow-up appointments and processes messages about appointments, referrals, prescriptions, and complaints. Other responsibilities include cash posting, working account queues, maintaining medical records and releases, assisting with referrals and pre-certifications, and managing patient recall and reschedule lists. The role is full-time, 40 hours per week, and is typically performed in an office environment.

Requirements

High school diploma or GED.
Skills in clerical work, communication, customer service, and office politics and confidentiality.

Nice To Haves

At least 1 year of related work experience.

Responsibilities

Provide front-line support and coordinate department office activities effectively and efficiently.
Greet and register incoming patients, support checkout, and schedule future appointments as applicable.
Check patients in for appointments and accurately verify demographics.
Complete check-in procedures, monitor patient wait times, communicate changes, and provide kiosk support where applicable.
Apply insurance-rank guidelines to assign primary, secondary, and tertiary insurance and interpret insurance responses.
Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
Communicate patients’ financial obligations and collect fees at the time of service as appropriate.
Explain and complete necessary regulatory forms with patients.
Schedule necessary follow-up appointments, including specialty or ancillary services where possible.
Process multi-channel messages concerning appointments, referrals, prescriptions, and complaints.
Notify patients or guarantors of anticipated financial responsibility, including copays, deductibles, or coinsurance, and collect payments as appropriate.
Perform cash posting according to department guidelines.
Work account queues independently to ensure timely resolution.
Meet productivity and quality performance expectations.
Maintain medical records and process releases accurately.
Assist with referrals and pre-certifications at the time of encounter.
Maintain patient recall and reschedule lists.

Benefits

Full benefits, including health, dental, and vision, starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with accrual.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program with referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.