Patient Access Specialist Primary Care

Inova • Sterling, VA

3d • $20 - $33 • Onsite

About The Position

Inova Primary Care - Sterling is seeking a dedicated Patient Access Specialist. The full-time position follows office hours Monday through Friday, 8:00 a.m. to 5:00 p.m. The specialist adheres to Inova Health System's Service Excellence standards while admitting and scheduling patients, verifying insurance, and providing financial counseling. The role also supports patient registration, documentation, referrals, patient communication, and coordination with other departments and teams.

Requirements

• High school diploma or GED.
• At least 1 year of patient access experience.

Responsibilities

• Manage complex patient intake, registration, and documentation cases; resolve errors, confirm authorizations, validate documents, and index them.
• Prepare schedules, track records, and navigate multiple systems efficiently.
• Coordinate documentation and follow up on case-related tasks.
• Assess insurance coverage and initiate financial assistance.
• Apply payer-specific rules, resolve insurance issues, and identify contract limitations.
• Resolve moderate patient concerns and track follow-ups with patients.
• Educate patients about kiosks and report kiosk usage trends.
• Coordinate with departments, tailor patient messaging, and support patients.
• Validate insurance and track referral status.
• Schedule specialty visits and coordinate preparation.
• Coordinate transportation for patients with special needs.
• Resolve minor chart issues and assist with release of information (ROI).
• Provide documentation to utilization review (UR) teams.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Inova matches the first 5% of eligible retirement contributions, starting on the first day.
• Education assistance up to $5,250 per year.
• Student loan assistance up to $10,000.
• Up to 25 mental health coaching or therapy sessions per person, per year, at no cost, for team members, their spouses or partners, and their children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED