Patient Access Representative - Primary Care

Geisinger•Moosic, PA

3d•Onsite

About The Position

The Patient Access Representative provides front-line support to a primary care department and coordinates office activities effectively and efficiently. The role greets and registers patients, supports checkout, and schedules follow-up appointments as applicable. It also handles patient communications and requests, insurance and financial information, required forms and signatures, account work queues, medical record tasks, and assistance with referrals and pre-certifications. The position is based in an office environment and is accountable for meeting job-specific obligations and following organizational policies and procedures.

Requirements

High school diploma or equivalent (GED).
Clerical skills.
Communication skills.
Customer service skills.
Knowledge of office politics and confidentiality.

Nice To Haves

At least one year of related work experience.

Responsibilities

Check patients in for appointments and accurately verify demographic information.
Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
Provide kiosk support to facilitate check-in where applicable.
Apply insurance ranking guidelines and requirements to assign primary, secondary, and tertiary insurance for each encounter.
Read and interpret insurance responses.
Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
Communicate financial obligations and anticipated patient or guarantor responsibility, including copays, deductibles, and coinsurance, and collect fees as appropriate.
Explain and complete required regulatory forms with patients.
Schedule follow-up appointments and specialty or ancillary services as possible.
Process multi-channel messages about appointment, referral, prescription, and complaint requests from patients or physicians.
Post cash according to department guidelines.
Work independently on work queues to ensure timely account resolution.
Meet productivity and quality performance expectations.
Perform medical record maintenance and releases accurately.
Assist with referrals and pre-certifications at the time of the encounter.
Maintain and use patient recall and reschedule lists appropriately.

Benefits

Health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent care flexible spending accounts and a health savings account.
Company-paid life insurance, short-term disability, and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off that can be accrued quickly.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with the opportunity to earn a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program, including care referrals, legal guidance, mental health visits, work-life support, and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.