Patient Access Representative - Primary Care

Geisinger•Moosic, PA

1d•Onsite

About The Position

The Patient Access Representative provides front-line support to the department and coordinates office activities effectively and efficiently. The role greets and registers incoming patients, supports patient check-out, and schedules future appointments as applicable. It also assists patients with financial and regulatory requirements, referrals, pre-certifications, medical records, and appointment-related requests.

Requirements

High school diploma or equivalent (GED).
Communication, customer service, clerical, and confidentiality skills.

Nice To Haves

At least 1 year of related work experience.

Responsibilities

Check patients in for appointments and accurately verify demographic information.
Complete check-in procedures, monitor patient wait times, communicate changes, and provide kiosk support where applicable.
Apply insurance guidelines and requirements to assign primary, secondary, and tertiary insurance for each encounter, and interpret insurance responses.
Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
Explain patients’ financial obligations and collect applicable fees at the time of service.
Explain the purpose of and complete required regulatory forms with patients.
Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
Process multi-channel messages concerning appointments, referrals, prescriptions, and complaints from patients or physicians.
Notify patients or guarantors of anticipated financial responsibility, including copays, deductibles, and coinsurance, and collect amounts due.
Post cash according to department guidelines.
Work independently in work queues to ensure timely account resolution.
Meet productivity and quality performance expectations.
Maintain and release medical records accurately.
Assist with referrals and pre-certifications at the time of the encounter.
Maintain and properly use patient recall and reschedule lists.
Comply with job-specific obligations and organizational policies and procedures.

Benefits

Health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with the ability to accrue time quickly.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program with referrals for childcare, eldercare, and pet care; free legal guidance, mental health visits, work-life support, and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.
Healthcare benefits for full-time and part-time positions from day one.